Sometimes, the analysis of data captured in Mobility Lab fails for one reason or another. This may be the result of a hardware or software problem, but it is more often the result of an abnormal recording due to user error or subject performance. In these cases, it may be desirable to send the raw data to APDM for further analysis to determine what the nature of the problem is and to implement a fix, if possible. Below are the steps required to send a raw data file to APDM:
- Open the report for the trial in question
- Click on the cog icon in the top right of the report and select the "Upload Trial Data" option
- Enter your email address and this ticket number so that we can associate your upload with this support ticket.
- Click the Upload button