Uploading your log files to APDM support

It is often useful to APDM support staff to receive information stored in your system's log files. By default, the log files only contain entries about errors that are encountered during the use of the system. Often, however, we need to receive more detailed debug information from you. This article describes how to get this information to us.
If you have a reproducible error, we recommend first setting your log level to "Debug" so that additional information is captured the next time you encounter the issue. If the issue already happened in the past and is not easily reproducible, you can leave the log level where it is and simply upload your files (described below in step 2)
1. Setting your logging level to "Debug" to capture a reproducible error
  • Click on Help->Logging in the menu bar
  • Change logging level to "Debug"
  • Click "OK"
  • Go through your steps to reproduce the error you are experiencing.
2. Uploading your log files to APDM support
  • Make sure you have an internet connection available. 
  • Click on Help->Logging->Upload 
  • Enter your email address and your support ticket # (if you have one) so I can reference your data back to this ticket. 
  • Enter any information that may help us better address your issue (e.g., error messages, LED patterns, etc.).
  • If you wish to perform a "System Check" in order to collect diagnostic information from your attached hardware, select the "Include System Check" option.
  • If this is a Mobility Lab installation and you also wish to upload your metadata database (important for some troubleshooting scenarios), select the "Include Database" option.
  • Click "Send"

3. Setting your log level back to "Warning"

  • This is important because setting your logging level to "Debug" generates large log files that will continue to fill up your computer's hard drive.
  • Click on Help->Logging in the menu bar
  • Change logging level to "Warning"
  • Click "OK"
  • Go through your steps to reproduce the error you are experiencing.
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