Troubleshooting Configuration Issues

Configuration Problems

  • Make sure that the Opals and (optionally) Access Point(s) you are trying to configure are all docked.

  • If you still encounter configuration problems, go onto the next section.

Make sure the hardware is powered on

  • The access point’s LED should be on with text visible on the screen. If not, make sure it it plugged into one of your computer’s USB ports.

  • Each docking station’s LED that has an Opal docked in it should be on and green. If not, make sure that it’s power adapter (small, round plug on the head of the docking station) is plugged into an A/C power supply and its USB cable is plugged into the computer.

  • Each Opal should be securely docked and it’s LED illuminated.

  • If any of these steps fail or you still encounter your configuration problems, go onto the next section.

Reset the hardware

  • Undock any docked Opals.

  • Unplug the USB cable from the access point, wait a few seconds, and plug it back in. The LED on the access point should turn solid green.

  • Reset the docking station.

    • Unplug the USB cable from the docking station.

    • Unplug the power from the docking station.

    • Plug the power back into the docking station.

    • Plug the USB cable.

  • Dock each Opal. When you do, the LED on each dock should turn green, and the LED on the Opal should turn blue. At this point, each Opal should also show up as an external hard drive on your computer (similar to a thumb drive)

  • If you are encountering issues that indicate something similar to "Could not allocate docking station handle" or "Could not allocation access point handle", restart your application.
  • If any of these steps fail or you still encounter configuration problems, go onto the next section.

Make sure the hardware is communicating with your computer

  • The access point’s LED should be solid green (assuming all Opals are either docked or powered off).

  • The dock’s front right LED should be green if the power cable is plugged in. If not, confirm that it is plugged in. If it is plugged in but no lights are visible, contact customer support at support@apdm.com

  • Each docking station location should have a green LED if an Opal is docked in it. If not:

    • Try plugging the USB cable into a different USB port on your computer. See if the docking station's LEDs illuminate when plugged into the new USB port.

    • Wiggle the connection where the USB cable connects to both your docking station and the computer and see if the LEDs illuminate. If you believe the issue is the connector on the docking station, contact customer support. If you believe the issue is the connector on your computer, try a different USB port.

    • Swap out your docking station USB cable for another one. These cables are standardized (although some are cheaper than others), and you will likely be able to find another one.

  • If any of these steps fail or you still encounter configuration problems, go onto the next section.

Checking Device Manager (Windows only)

  • Click the Windows Start button.

  • Type “Device Manager” in the search box and click the Enter key.

  • Open the “APDM, Inc.” item.

  • Confirm that there is one entry for each access point and docking station attached to the computer. For example, you should see an "APDM V2 AccessPoint" entry for each attached access point, and an "APDM V2 Monitor" entry for each Opal.

  • If, instead, you do not see any entries under the "APDM, Inc." category, you may have to reinstall your drivers. Please see the following knowledge base article for more information on this process: https://support.apdm.com/hc/en-us/articles/215123986-Access-Point-not-detected-driver-installation-problems-


If none of these steps resolve your configuration issue, contact APDM support at support@apdm.com or fill out a support ticket at http://support.apdm.com.

Have more questions? Submit a request

0 Comments

Article is closed for comments.