Sometimes, it is much faster to have us work directly with your computer to debug a problem. Here are some steps for setting up a remote desktop session to allow our support engineers to help you out:
- Go to http://www.teamviewer.com
- Click on the "Download TeamViewer" option on the front page
- Install and launch the program
- Call the support engineer that is assisting you and give the ID and Password that TeamViewer provides to allow remote control.