We have become aware that some Version 2 Access Point Devices may encounter an issue when updating firmware and display the error "Eject Opal from PC" on the built-in display. This issue can be resolved using the following guide.
The following photo highlights the different buttons and status LED referenced in the guide.
Navigate to Power Menu
1 - First, disconnect and reconnect the USB cable from the Access Point to power cycle the device.
2 - When the AP has finished restarting and displays a green status LED, press and hold Button 2 for 5 seconds to summon the Power Menu.
3 - Press Button 1 once to navigate to "Boot Menu"
4 - Press Button 2 once to select "Boot Menu"
At Boot Menu
5 - Press Button 1 seven times to navigate to "Disable MSD Write Mode"
6 - Press Button 2 once to select "Disable MSD Write Mode" (LED may change state temporarily)
7 - Press Button 1 twice to navigate to "Reset Configuration"
8 - Press Button 2 once to select "Reset Configuration"
9 - Disconnect and reconnect the USB cable to power cycle the device
10 - Attempt another firmware update within your APDM software by navigating to Tools-> Update Firmware.
11 - When the Firmware update has completed and the device displays a green status LED, reapply your last hardware configuration to ensure all hardware is configured for use.
If this guide does not resolve the issue, or you have encountered something unexpected during the troubleshooting process, please submit a support request to firstname.lastname@example.org or at support.apdm.com for further assistance.