MacOS Big Sur - User Interface Issue Temporary Resolution

 

We have received a few reports of Mobility Lab or Moveo Explorer encountering a UI issue for some users that upgrade to macOS Big Sur. While the cause is unclear, the application will appear to have upsidedown and/or reversed windows, text, or application windows. 

Upside_Down.png

To temporarily resolve the issue, click the green Zoom button in the upper right-hand corner of the application window, which will resize the window and redraw the interface correctly. In most cases, you will not encounter this issue again after resizing the window. 

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To resolve this issue, we have created a software change that will be deployed in a future release. If you encounter the issue and these steps do not restore the user interface, please submit a ticket for troubleshooting assistance.

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