MacOS Big Sur and later - User Interface Issue Temporary Resolution

 

We have received a few reports of Mobility Lab or Moveo Explorer encountering a UI issue for some users that upgrade to macOS Big Sur, or later versions: the application will appear to have upside down and/or reversed windows, text, or application windows. 

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To temporarily resolve the issue, click the green Zoom button in the upper right-hand corner of the application window, which will resize the window and redraw the interface correctly. In most cases, you will not encounter this issue again after resizing the window. 

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You can also manually try re-sizing the window, which should resolve the issue. To address this bug, our team has created a software change that is to be deployed in a future release. If you encounter the issue and these steps do not restore the user interface, please submit a ticket for troubleshooting assistance.

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