Troubleshooting Configuration Issues

Configuration Problems

  • Make sure that the monitors you are trying to configure are all docked.

  • Make sure that you have correctly entered the IDs from the back of the monitors into the Setup tab.

  • If you still encounter configuration problems, go onto the next section.

Make sure the hardware is powered on

  • The access point’s LED should be on. If not, make sure it it plugged into one of your computer’s USB ports.

  • Each docking station’s LED should be on. If not, make sure that it’s power adapter (small, round plug on the head of the docking station) is plugged into an A/C power supply.

  • Each monitor should be securely docked and it’s LED illuminated.

  • If any of these steps fail or you still encounter your configuration problems, go onto the next section.

Reset the hardware

  • Undock any docked monitors.

  • Unplug the USB cable from the access point, wait a few seconds, and plug it back in. The LED on the access point should turn solid green.

  • Reset the docking station.

    • Unplug the USB cable from the docking station.

    • Unplug the power from the docking station.

    • Plug the power back into the docking station and wait for each dock’s LED to turn yellow.

    • Plug the USB cable in and wait for each dock to turn green.

  • Dock each monitor. When you do, the LED on each dock should cycle between cyan (light blue) and dark blue for 10-15 seconds until settling on dark blue. At this point, each monitor should also show up as an external hard drive on your computer (similar to a thumb drive)

  • If any of these steps fail or you still encounter configuration problems, go onto the next section.

Make sure the hardware is communicating with your computer

  • The access point’s LED should be solid green (assuming all monitors are either docked or powered off).

    • If it is on but a different color, unplug the USB cable and plug it back in.

  • The dock’s LEDs should be green if a monitor is not docked in it, and dark blue if a monitor is docked in it.

    • If the color is yellow (no monitor) or light blue (with monitor), make sure the USB cable is plugged into the computer. Note: it is sometimes difficult to tell the difference between light/dark blue and yellow/green. The important thing is that the LEDs change color when you plug/unplug the USB cable from the docking station.

    • If you do not see a difference in the dock's LEDs when the USB cable is plugged and unplugged, there may be a problem with the connection or the cable.

      • Try plugging the USB cable into a different USB port on your computer. See if the LEDs change color when plugged into the new USB port.
      • Wiggle the connection where the USB cable connects to both your docking station and the computer and see if the LED's ever change color. If you believe the issue is the connector on the docking station, contact customer support. If you believe the issue is the connector on your computer, try a different USB port.

      • Swap out your USB cable for another one. These cables are standardized (although some are cheaper than others), and you will likely be able to find another one.

  • If any of these steps fail or you still encounter configuration problems, go onto the next section.

Checking Device Manager

  • Click the Windows Start button.

  • Type “Device Manager” in the search box and click the Enter key.

  • Open the “APDM Inc.” item.

  • Confirm that there is one entry for each access point and docking station attached to the computer. For example, if you have one access point and a 6x docking station, you should have 7 entries in the device manager.


If none of these steps resolve your configuration issue, contact APDM support at [email protected] or fill out a support ticket at http://support.apdm.com.

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