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  1. Product Support And Information
  2. Software (general - applies to all of our software products)
  3. Troubleshooting

Troubleshooting

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  • Unable to import Logged data from Opals (MacOS Catalina 10.15 and later)
  • Issues Importing Using Custom Start Time Button Markers
  • I encounter a "LookupViewService quit unexpectedly" error while using Apple OSX
  • Application not rendering correctly in Windows on a high resolution (HiDPI) display
  • On OSX, I only see the splash screen and then I am directed to a log file
  • "Application can't be opened because it is from an unidentified developer" on OSX
  • You cannot start the application, and instead you get a "Failed to create the Java Virtual Machine" or "Java was started but returned zero exit code=1" error message
  • Some user interface elements don't all fit on the screen (Windows)
  • In OSX, your application "can't be opened because it is from an unidentified developer"