Product Support and Information
Instructional Videos
Moveo Explorer
Mobility Lab
Hardware
Troubleshooting v2 Hardware
- ★ Access Point Displays "Eject Opal from PC"
- ★ Resolving File System Issues
- Troubleshooting Configuration Issues
- Determining the cause of red or yellow flashing LED
- My Opal displays "Entering Bootloader..." when undocked
- Troubleshooting Wireless Issues
V2 Hardware Information
- Filtering/processing steps for sensor data
- Checking the firmware version of your Sync Box
- How do I determine the firmware version on my Opal?
- How do I reset my Opal?
- Annotating your logged recordings with button events
- Triggering button events through the USB port
Troubleshooting v1 Hardware
- My docking stations aren't all detected by my computer
- Reinstalling Windows access point and docking station drivers
- Dock LED Stuck in Magenta when running firmware update or system check
- USB 3.0 XHCI Host Controllers
- Troubleshooting Configuration Issues
- Troubleshooting Wireless Recording Issues
General Hardware Information
- ★ V2 Docking Station Power Adaptor Compatibility (Docking station v2.10+)
- Which Assigned Sensors Produce Which Metrics/Angles?
- Notice Regarding Critical v2 Equipment Firmware Update (early 2019)
- Returning APDM Rental Equipment
- How to Update Saved Hardware Configuration
- Wireless Recording in the Outdoors or Open Environments
Working with inertial sensors
Software (general - applies to all of our software products)
Troubleshooting
- Unable to import Logged data from Opals (MacOS Catalina 10.15 and later)
- Issues Importing Using Custom Start Time Button Markers
- "Application can't be opened because it is from an unidentified developer" on OSX
- You cannot start the application, and instead you get a "Failed to create the Java Virtual Machine" or "Java was started but returned zero exit code=1" error message
- Some user interface elements don't all fit on the screen (Windows)
- In OSX, your application "can't be opened because it is from an unidentified developer"
Information
- ★ MacOS Big Sur and later - User Interface Issue Temporary Resolution
- ★ Completing an Unfinished Test Sequence
- ★ Application Release Notes and Errata
- How to Import Opal .APDM Files
- Linux Support
- Does APDM provide an SDK?
Examples
Matlab Scripts and Utilities
Motion Studio
Troubleshooting
Information
Mobility Lab
Troubleshooting
- I often get recording errors while starting a recording or in-between trials in a sequence
- Why don't I get sit-to-stand events for my young or short subject?
- Why don't I always get APA measures from my Walk trials?
- Providing Mobility Lab recordings to support engineers
- Recover a streamed recording from logged data
- When Mobility Lab is launched, the screen below the menu is blank
Information
- ★ Release Notes and Errata
- Customizing Export Formatting
- Can I use Mobility Lab on a Treadmill?
- How are Mobility Lab's algorithms validated?
- Exporting/Importing data from/to Mobility Lab
- How are the CTSIB scores calculated and reported?
Moveo Explorer
TROUBLESHOOTING
INFORMATION
- ★ Release Notes and Errata
- Reprocessing Recordings with Various Magnetometer Settings
- Understanding the Euler angle representation of shoulder rotations
- Can I use Moveo Explorer on a Treadmill?
- Exporting/Importing data from/to Moveo Explorer
- Understanding Joint Angle Estimation with Moveo Explorer
Downloads
Motion Studio
- Software
- Documentation
Mobility Lab
- Software (password protected)
- Documentation
Moveo Explorer
- Software (password protected)
- Documentation
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